Frequently Asked Questions (FAQ)

1. What materials are your masks made of?

Our masks are crafted from high-quality silicone, designed to offer a realistic look and comfortable fit. The silicone allows for lifelike textures and details, making our products ideal for cosplay, theater, and film.

2. Do you ship internationally?

Yes! We offer international shipping from our locations in Spain, Morocco, and China. We are constantly working on expanding to more countries to reduce shipping times, and France is our next target.

3. How long does it take to receive my order?

Shipping times vary depending on your location and which of our hubs the product ships from. Typically, orders take 7-14 days to arrive for international shipments. Once your order is dispatched, you’ll receive a tracking number to follow your shipment.

4. What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving the product, provided it is in its original condition. Please note that return shipping costs are the customer’s responsibility.

5. How do I care for my mask?

Our masks are made from durable silicone, but to ensure they last, we recommend the following:

• Store your mask in a cool, dry place away from direct sunlight.
• Clean it with a damp cloth and avoid harsh chemicals.
• Avoid folding or squashing the mask to prevent deformation.

6. Are your masks legal?

Yes, all of our products are 100% legal and meet the necessary safety and regulatory standards. Our masks are intended for creative purposes such as cosplay, theater, and film, and are crafted with the utmost attention to detail and quality.

7. What makes your masks different from others on the market?

Our masks stand out for their superior quality and attention to detail. Most of our masks weigh over 1.5 kg, offering a realistic feel, and feature detailed textures such as freckles, pores, and even wrinkles. The realism is often surprising to customers, making them perfect for high-quality productions.

8. Can I request a custom mask?

Currently, we do not offer fully custom masks, but we do offer a wide range of masks that cater to various characters and styles. Feel free to browse our catalog for the one that best fits your needs.

9. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order via the shipping carrier's website.

10. What if my mask doesn’t fit?

Our masks are designed to fit most adults comfortably due to their flexible silicone material. However, if you find that your mask doesn’t fit properly, please contact us within 14 days of receiving it to arrange a return or exchange.

11. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed.

12. Do you offer any discounts or promotions?

We occasionally run promotions and discounts, which you can find on our website or social media channels. Be sure to sign up for our newsletter to stay informed about the latest deals!